Canon Central and North Africa has partnered with three local service centres across Nigeria to strengthen its in-country presence and drive its “closer to customer” strategy of optimal customer satisfaction. The partnership will leverage the local strength and expertise of Ensure Services, Kontakt and Technology Distribution (TD) to help create a unique business-to-consumer experience for customers.
The Canon-authorized service centre initiative is designed to support the imaging community in Nigeria while creating access to repair and offer support for industry professionals, businesses and photography enthusiasts.
Canon reveals that through its authorized service partners, it will offer total after-sales product repair services in eight locations across Lagos, Abuja and Port Harcourt. The service centre will support all B2C products including DSC, DSLR, professional video, OPP inkjet- and Laser-printers, projectors and calculators under the Canon Central and North Africa warranty programme.
The warranty programme is said to be a specialized – first of a kind service, under Canon Central and North Africa (CCNA); a division within Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe. Within the programme, Canon says it will offer customers an exclusive 3-year manufacturer warranty for Canon i-SENSYS Laser printers.
To communicate the launch of the service centres, Canon says it will also be launching a series of roadshows – consumer engagement activities and town storms across key locations.
The roadshows are to take place at Ikeja City Mall, Computer Village Ikeja Lagos, Alliu Market Lagos, Aroloyo Market, Lagos GSM village Abuja, Bannex Plaza Abuja, Transamadi road Port Harcourt and Garrison Port Harcourt – from the 26th July to the 2nd August, 2017.
Quite a thing Canon has done with it’s closer to customer strategy, as Nigeria has an overwelming range of growing photographers who would be delighted at the fact that Canon is close by and ready to help.