Carbon, a leading Nigerian digital bank, has announced its return to card issuance after a six-month pause. The move follows updates to its card delivery system and a surge in customer demand, the company revealed.
“Our previous international card provider was costly, and the processes didn’t align with the seamless experience we wanted to offer. We’ve optimized our card services to better suit our customers’ needs,” a Carbon spokesperson explained.
The revamped card delivery system reflects a shift in strategy for the fintech, which operates without physical branches. By partnering with logistics companies, Carbon has streamlined the process while managing dollar-based issuance costs.
The Importance of Carbon’s Card Services
Although bank transfers dominate the fintech landscape, cards remain a vital financial tool. For many users, they provide easy access to cash and convenient payment options. Carbon’s focus on cards aims to enhance customer satisfaction and retain its user base.
“Cards are an essential service, not just a growth strategy. They ensure convenience for our customers,” the spokesperson added.
A Shift in Card Operations
Rising dollar costs for issuing Visa and Mastercard cards have pushed many fintechs to explore local alternatives like Interswitch’s Verve cards and the Central Bank of Nigeria’s Afrigo card. These local options reduce costs and simplify card acquisition for users.
Carbon has kept details about its new card issuer under wraps but is committed to delivering a superior user experience. With this relaunch, Carbon reinforces its position as a customer-focused financial solution.