Valentine’s Day is one of the busiest days for deliveries, with millions of packages being sent around the world. Small businesses can easily become overwhelmed by the sheer volume of orders, leading to potential failures in meeting customer expectations.
In such situations, it’s essential for businesses to have a solid plan in place to handle the surge in demand like hiring extra staff, expanding delivery options, or outsourcing some of the work to third-party logistics companies. But a lot of these are done in hindsight. So, what can be done right now, in the thick of it?
Entrepreneur and Brand expert, Idemudia Dima-Okojie has shared valuable insights on how small businesses can handle the pressure and ensure customer satisfaction. Drawing examples from his businesses, Dima-Okojie suggests that on occasions like Valentine’s day, businesses should communicate proactively with their customers, be transparent about any delays or issues, and provide prompt and courteous support.
By taking these steps, small businesses can build trust with their customers and increase the chances of repeat business in the future. It’s important to remember that even in the face of overwhelming demand, a focus on quality customer service can make all the difference.
Idemudia Dima-Okojie is a versatile business expert with extensive experience in Telecommunications, Brand and Product Management, Business Development, Marketing, and Strategic Consulting. He has worked with top brands such as Airtel, DHL, Huawei, UPS, and WeChat, among others. Ide is particularly interested in the transformative power of technology for enhancing business and improving lives. He shares his knowledge by consulting on Business Transformation and developing systems to facilitate scaling for businesses.
