The Nigerian Communications Commissions (NCC) has asked operators to stop defrauding Nigerians over dropped calls. NCC’s Executive Vice Chairman, Umar Danbatta, said the incidence of drop calls was becoming intolerable in the operation of the telecom companies.
According to him, dropped calls were being used by some telecom providers to deduct money from phone users illegally as the fraction was usually measured as a percentage of all calls.
He said any call that was a dropped call and was charged would be detected and the telecom provider sanctioned.
“There is a limit to which a call can be dropped,” he said. “We have put in place parameters to monitor what is happening, especially as regards dropped calls. This will locate the operator, to ensure that they maintained standards.
“Operators should know that they are being monitored by the NCC. The day of reckoning when their activities would be made public will soon come,” he warned. “Erring operators would be identified and necessary regulatory action would be taken to improve the quality of service to Nigerians.”