Samsung has recorded some progress with the recovery of its Galaxy Note 7 smartphones. More than half of the devices sold, which had caused some issues to their owners as a result of battery issues have been recovered. However only 60 percent of the defective devices sold in South Korea and the U.S. have so far been exchanged with new models.
As great as this might sound, it means 40 percent of the potentially explosive handsets are in circulation, despite the worldwide recall on the smartphone by Samsung almost a month ago.
This percentage shows progress is not moving as fast as Samsung hoped.
Having reported last week that 50 percent of the potentially hazardous smartphones were replaced with new models in the U.S, It would seem that the number of returns increased by 10 percent in five days. Lets however but keep in mind that the total figure takes into account South Korean returns as well.
Reports from from South Korea indicate that the return percentage in the country is little above 50 percent.
South Korean retail stores have been encouraged to accelerate the replacement of faulty Note 7 phones, and it even put incentives as a bonus. The Korea Times reports that sellers can make about $18 for every exchanged phone. Stores can get an additional $18 per phone should they top an 80 percent exchange rate of the Note 7 handsets prior to the end of September.
The battery scandal might have tainted Samsung’s reputation as a reliable electronics manufacturer as well as its share value. But despite this, most of the Note 7 customers choose to replace their phones with a safe version of the same device, and only 4 percent chose a refund over an updated Note 7.
Source: Techtimes