Do you have broken iPhone screen? Is your laptop giving you the grey screen of death? Or do you need replacement parts for your old/faulty gadgets. Don’t fear, SuperGeeks is here and coming to the rescue
SuperGeeks is an after sales tech support and gadget repairs service provider with a core focus on giving peace of mind by consistently delivering quality customer service. Their service offering is multi-faceted; catering to both individuals and corporate organisations with the aim of solving hardware and software problems in every gadget from smart phones to tablets, PCs & laptops, cameras, game consoles, audio & entertainment equipment and lots more.
SuperGeeks was set up in 2013 and since the launch of their first customer experience centre last month, giant strides have been taken to achieve the goal of changing the face of the tech support and repairs industry in Nigeria.
Through service innovation and strategic alliances, SuperGeeks aims to achieve this goal. CEO, Sam Uduma, says: “A revolution in the after-sales support industry begins at the point of sale which is why at SuperGeeks, we are positioning ourselves through strategic retailer/distributor partnerships to guarantee our de-facto status should the customer require a service partner”
As a company focused on putting the customer first, accessibility is a high priority for SuperGeeks. Although their Customer Experience Centre is located in Lekki Phase 1, plans to expand to other parts of Lagos are in the works and the rest of Nigeria in the very near future.
According to Edmund Olotu, CCO of SuperGeeks: ‘we recognize that in this age, relying on a single distribution channel is just not enough. Our strategy is such that we can consistently meet their needs at every potential point of contact’.
SuperGeeks adopts an ‘online – offline – on-site’ strategy. Their website (supergeeks.com.ng) allows customers to log their gadget issues with a quick-response team on standby for a call-back. In a just concluded deal with supermarket giant, GAME, SuperGeeks will be rolling out an on-site service unit within their The Palms, VI location. This unit will allow SuperGeeks offer after-sales gadget support to Game customers as well as serve as a drop-off and pick-up location for their gadget repairs services.
Using SuperGeeks is easy – walk in to their Experience Centre located at 1 Victoria Arobieke Street, Lekki Phase 1, Lagos; call their hotlines 0815 092 GEEK {4335} | 0815 097 GEEK {4335} for a quick repair quote or to arrange a pick-up; OR send an email to info@supergeeks.com.ng with any enquiries. They’re social too! A dedicated customer service rep also manages their Facebook (SupergeeksAfrica) and Twitter (@TeamSuperGeeks) accounts, on standby to respond to any enquiries.
It seems that with SuperGeeks, peace of mind is guaranteed. Just take their word for it:’ if we can’t fix it, no one can!’